Manufacturer Alerts Overview
This guide will provide an overview of your alert section within your Erudus manufacturing account.
What is an Erudus Alert?
An Erudus alert is a critical notification about an event that requires your attention, usually relating to product data you manage in the Erudus platform. These alerts are essential tools for you as a manufacturer to maintain the accuracy and compliance of your product specifications, which are shared across the food industry supply chain.
Key types of alerts you might receive include:
Product Error Alerts:
- These are notifications that an end-user (such as a Wholesaler, Caterer, or Retailer) has identified an error or has a query about the data in one of your product specifications.
- You are then prompted to view the error, respond to the user who submitted it, and resolve the underlying data issue on the product specification.
Accreditation Expiry Alerts:
- As a manufacturer you are notified when accreditations (like BRCGS certificates) are due to expire or have expired.
- These alerts serve as a reminder to upload updated documentation to maintain compliance and transparency for your customers and users of Erudus.
Other Potential Alerts:
- While less frequently detailed, alerts can also be used to inform you as the manufacturer of other data-related issues or system updates, such as changes in attribute requirements or validations that affect your products.
How to view Erudus Alerts | Step 1
Once logged into your Erudus manufacturing account, you will be presented with the manufacturing dashboard. Select Alerts located across the top of the page.
How to view Erudus Alerts | Step 2
Once viewing the Alerts section, you can filter to view the specific status of the alert and choose to view all, unconfirmed or unread alerts.
How to view Erudus Alerts | Step 3
You can also mark an alert as read or unread by using the "Eye icon" or the "3-dot drop down" located on the right-hand side of the page.
If you have any further questions, please feel free to reach out to the Erudus support team on 0333 121 8999 or via email at support@erudus.com