Raising a Product Error

This guide will show you how to raise a Product Error against a published product in Erudus.

What is a Product Error?

Product Errors are a helpful tool within Erudus that enables effective two-way communication between you and the manufacturer of a product. Product Errors should be used if you have any queries, concerns, or any errors you identify with the data you see in Erudus.

How to report an error

When viewing a product specification, simply click on the Report Error button at the top of the page to raise an error. It's super easy, just like in the video below:

Once you've submitted the error, you should see a confirmation banner appear at the top of Erudus as shown in the screenshot.

When the manufacturer has reviewed and responded to the product error, you will be notified by notification in Erudus and via Email.