Product Error Overview
This guide will show you how to manage and raise a Product Error in Erudus.
What is a Product Error?
Product Errors are a helpful tool within Erudus that enables effective two-way communication between you and the manufacturer of a product. Product Errors should be used if you have any queries, concerns, or any errors you identify with the data you see in Erudus.
How to report an error
When viewing a product specification, simply click on the Report Error button at the top of the page to raise an error. It's super easy, just like in the video below:
Once you've submitted the error, you will then see a confirmation banner appear at the top of Erudus as shown in the screenshot below.
When the manufacturer has reviewed and responded to the product error, you will be notified by notification in Erudus and via Email.
Responding to an error
You've received a notification to say a manufacturer has responded to your error, now what?
Once an error has been reported, a Manufacturer may send you a message to offer clarity on a reported error or they may need further information. These next steps will walk you through how to keep the conversation going after initially reporting an error
Responding to an error you have raised | Step 1
You can review the errors you have submitted by selecting the "Product Errors" option from your "My Erudus" dropdown menu at the top right corner of the screen.
Responding to an error you have raised | Step 2
When in your Product Error Report List, you can click on the green "View/Respond" button next to the error you wish to respond to and use the text box to write your response before clicking the green "Add Reply" button and your response will be sent directly to the Manufacturer.
