Removing or Deleting a Product

To request the removal of a product from Erudus, the following guide will show you how to step by step. 

It is important to note that if you are unable to request the removal of a published product, you may have an unconfirmed data confirmation notice on the account. If you are unable to request the removal of a product please follow this guide before contacting support:

Confirming Your Product Data

Step 1 - Access your supplier dashboard

Click the supplier tab at the top of the screen to access your supplier dashboard.

Step 2 - Access your published products

Click the products tab, then select the published products tab from the menu which appears.

Step 3 - Select products to delete

By using the tick boxes located next to each product select any products you wish to delete, you can select as many as you want.

Step 4 - Request product removal

Click the drop-down menu next to the submit button and select the option for request removal.

This can be reversed if you make a mistake by following step 3 to select the products and instead of selecting request removal, you need to select withdraw removal request.

Step 5 - Confirm removal request

Finally, if you select submit this will send a request to our admin support to remove the products.

This is usually dealt with within 24 hours of the request being sent.