Removing or Deleting a Product
To request the removal of a product from Erudus, the following guide will show you how to step by step.
It is important to note that if you are unable to request the removal of a published product, you may have an unconfirmed data confirmation notice on the account. If you are unable to request the removal of a product please follow this guide before contacting support:
Step 1 - Access your supplier dashboard
Click the supplier tab at the top of the screen to access your supplier dashboard.
Step 2 - Access your published products
Click the products tab, then select the published products tab from the menu which appears.
Step 3 - Select products to delete
By using the tick boxes located next to each product select any products you wish to delete, you can select as many as you want.
Step 4 - Request product removal
Click the drop-down menu next to the submit button and select the option for request removal.
This can be reversed if you make a mistake by following step 3 to select the products and instead of selecting request removal, you need to select withdraw removal request.
Step 5 - Confirm removal request
Finally, if you select submit this will send a request to our admin support to remove the products.
This is usually dealt with within 24 hours of the request being sent.